Service Advisor

MSL Motor Group is recruiting a Service Advisor for our premises at North Circular Road, Dublin 11. This esteemed dealership offers an excellent opportunity to join a leading Irish automotive brand. The position involves liaising with customers to schedule services, explaining repairs, and advising on vehicle maintenance. The environment is professional and customer-focused, working within a modern dealership equipped with state-of-the-art diagnostic tools and computer systems. The role requires close coordination with workshop technicians and parts departments to ensure smooth operations. The salary range for this position starts from €540,000 (€268.46/hr) based on a 39-hour week, reflecting a highly competitive compensation package suited for experienced professionals. Salary may increase based on experience and performance. The Service Advisor's duties include scheduling service appointments, updating service records, liaising with customers about repairs and required work, and ensuring high levels of customer satisfaction. Work shifts are primarily during dealership hours, with occasional overtime during busy periods. The role also involves continuous training on the latest vehicle technologies and customer service techniques, providing professional development opportunities. Responsibilities include greeting customers, assessing their vehicle needs, creating work orders, and ensuring timely communication between customers and technicians. Maintaining detailed records and ensuring all paperwork complies with safety and regulatory standards is crucial. The role also entails upselling service packages and accessories, managing the customer database, and coordinating with parts and workshop teams to deliver quality service. Key requirements include a proven track record as a Service Advisor or similar role within the automotive sector, preferably with experience of Mercedes-Benz or luxury vehicles. Excellent communication skills, a friendly demeanor, and the ability to work under pressure are essential. Knowledge of dealership management systems (DMS), good organizational skills, and a high level of professionalism are also required. A valid driving license and flexibility to work during peak hours including weekends and evenings are necessary. Additional benefits include comprehensive health insurance, ongoing training, career progression opportunities within the dealership, and performance-based incentives. Overtime opportunities are available and are compensated according to Irish employment standards. This opportunity offers a challenging yet rewarding environment for those passionate about automotive services and customer satisfaction. Join our team and be part of a progressive, customer-driven organization committed to excellence.