When to Upgrade
As your international hiring grows, you may need more candidates, features, or support. Upgrading is simple and takes effect immediately.
Signs You Need to Upgrade
Approaching Candidate Limits
- Dashboard shows candidate usage near limit
- Warning notifications about capacity
- Unable to add new candidates
Need More Features
- Want immigration support (Growth → Scale)
- Need phone support (Scale → Enterprise)
- Require custom integrations (Enterprise → Enterprise+)
Growing Team
- Multiple people need access
- Different departments hiring
- Need better collaboration tools
How to Upgrade
Step 1: Review Options
Navigate to Settings > Billing > Subscription to see:
- Your current plan
- Available upgrades
- Feature comparisons
- Pricing differences
Step 2: Select New Plan
Click Upgrade on your chosen plan. You'll see:
- New monthly/quarterly price
- Feature additions
- Prorated amount for current period
Step 3: Confirm Payment
- Review the charges
- Confirm payment method
- Click Confirm Upgrade
Step 4: Immediate Access
Your new plan features activate immediately:
- Increased candidate limits
- New features available
- Support level upgraded
Billing When You Upgrade
Prorated Billing
You're only charged the difference for the remaining billing period.
Example:
- Current plan: Growth (€695/month)
- New plan: Scale (€1,050/month)
- Days remaining in period: 15 of 30
- Prorated charge: (€1,050 - €695) × (15/30) = €177.50
Next Billing Cycle
From your next billing date, you're charged the full new plan amount.
Downgrading
If you need to reduce your plan:
Consider First
- Active candidates exceed lower plan limits
- Features you'll lose
- Immigration applications in progress
Process
1. Contact support or go to Settings > Billing
2. Select lower plan
3. Changes take effect at next billing cycle
4. Excess candidates must be archived
Note: Downgrading doesn't remove candidates mid-cycle, but you can't add new ones above the lower limit.
Plan Changes and Immigration
Upgrade During Application
- Applications in progress continue
- Additional capacity immediately available
- No interruption to processing
Downgrade During Application
- Current applications complete
- New applications subject to new limits
- Discuss timing with your account manager
Billing Cycle Options
Monthly Billing
- Pay each month
- More flexibility
- Standard pricing
Quarterly Billing
- Pay every 3 months
- 10% discount
- Lower effective rate
Switch between billing cycles in Settings > Billing.
Enterprise+ Upgrades
For Enterprise+ plans:
- Contact your account manager
- Discuss custom requirements
- Receive tailored proposal
- Custom contract terms
Questions?
Contact Options
- Chat: In-app support chat
- Email: billing@recruitroo.com
- Phone: Enterprise and Enterprise+ plans
Common Questions
Can I upgrade mid-month?
Yes, upgrades are immediate with prorated billing.
Can I downgrade mid-month?
Downgrades take effect at the next billing cycle.
What if I exceed my candidate limit?
You'll be prompted to upgrade or archive candidates.
Is there a contract?
Monthly plans have no long-term commitment. Quarterly plans commit to 3 months.
Upgrading ensures you have the capacity and features to meet your hiring goals without interruption.