Billing Management
Recruitroo provides complete visibility into your billing history and easy management of payment details.
Accessing Billing Information
Navigate to Settings > Billing to view:
- Current subscription details
- Payment method on file
- Invoice history
- Upcoming charges
Viewing Invoices
Invoice List
Your billing page shows all invoices:
- Invoice number
- Date issued
- Amount
- Status (Paid, Pending, Failed)
Downloading Invoices
Click any invoice to:
- View full details
- Download as PDF
- Email to specified address
Invoice Details Include
- Company name and address
- Invoice number and date
- Subscription period
- Line items and amounts
- VAT breakdown
- Payment status
Payment Methods
Accepted Payments
- Visa
- Mastercard
- American Express
- Bank transfer (Enterprise plans)
Updating Payment Method
1. Go to Settings > Billing > Payment Method
2. Click Update Payment Method
3. Enter new card details
4. Verify with 3D Secure (if prompted)
5. Confirm update
Payment Security
- PCI DSS compliant
- Card details never stored on our servers
- Secure payment processor (Stripe)
Billing Contacts
Primary Billing Contact
Receives:
- Invoice notifications
- Payment confirmations
- Billing alerts
Additional Recipients
Add multiple email addresses to receive:
- Invoice copies
- Payment receipts
- Billing updates
Update contacts in Settings > Billing > Notifications.
Billing Address
Ensure your billing address is correct for:
- Invoice accuracy
- VAT compliance
- Expense reporting
Update in Settings > Company Profile > Billing Address.
VAT Information
VAT Registration
If VAT registered, add your VAT number:
- Reverse charge applies for EU businesses
- VAT shown on invoices
- Valid for tax reclaim purposes
VAT Rates
- Irish businesses: 23% VAT
- EU businesses with valid VAT number: 0% (reverse charge)
- Non-EU businesses: 0%
Payment Issues
Failed Payments
If a payment fails:
1. Email notification sent
2. 7-day grace period
3. Retry automatically attempted
4. Update payment method if needed
Resolving Issues
- Check card expiry date
- Verify sufficient funds
- Contact your bank if blocked
- Update to alternative payment method
Service Continuity
During payment issues:
- Access continues during grace period
- Active applications continue processing
- Resolve quickly to avoid interruption
Expense Reporting
For Finance Teams
Export options for accounting:
- Individual invoice PDFs
- Bulk invoice download
- CSV export of billing history
Information Included
- Service descriptions
- Date ranges
- Itemised charges
- Tax information
Refunds and Credits
Credit Notes
Issued for:
- Billing errors
- Service issues
- Plan changes (prorated credits)
Requesting Refunds
Contact billing@recruitroo.com with:
- Invoice reference
- Reason for request
- Supporting information
Annual Statements
For annual accounting:
- Request annual summary
- Shows all charges for tax year
- Available on request
Contact Billing Support
Email: billing@recruitroo.com
Response time: Within 24 hours
For urgent billing issues, use in-app chat during business hours.